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  • 22 Aug 2011 2:48 PM | Administrator . (Administrator)

    Notifications of hazardous work can now be completed online, saving time and effort.

    Employers and contractors are required by law to notify the Department of Labour if they are planning any hazardous work at least 24 hours before the work starts.

    The Health and Safety in Employment Regulations 1995 define hazardous work as being ‘more than usually dangerous’. This includes any restricted work involving asbestos, and logging and tree-felling work for commercial purposes.

    It also includes construction work where workers could fall more than five metres, where explosives are used and where work involves contact with asbestos fibres. More details of hazardous work are listed on the Department’s website.

    While fax and email notifications of hazardous work will continue to be accepted, the online system makes it faster and easier for employers and contractors to let the Department know about any hazardous work they’re planning to start.
  • 18 Aug 2011 11:44 AM | Administrator . (Administrator)
    The pace and timing of reconstruction activity in Christchurch is a critical component of New Zealand’s economic outlook. A rapid reconstruction boom could lead to high rates of GDP growth and a rapid series of interest rate hikes. A delayed or slower pace of reconstruction could lead to lower GDP growth rates and more modest interest rate hikes.....      A very interesting article indeed!   Read more>
  • 17 Aug 2011 1:54 PM | Administrator . (Administrator)

    A competent person as defined in the Health & Safety Act 1992 must do the testing of your plug-in electrical equipment. This is a person who has acquired through training, qualification or experience, or a combination of these, the knowledge and skills enabling that person to correctly perform a task. For the testing of plug-in electrical equipment this means a person who can safely and correctly carry out the inspections and tests described in the relevant joint Australia & NZ Standard, AS/NZS 3760:2010 (including Amendment 1) - In-service safety inspection and testing of electrical equipment.  The person carrying out the inspections and tests must know what to look at, what to look for and what to do.  A full page brief including required competency, training information, testing processes and reference to current standards can be found in the members area tool kit.

  • 09 Jul 2011 12:29 PM | Administrator . (Administrator)


    Organizations Strive to Promote Rental Industry Worldwide

    April 2011 (Moline, Ill.) undefined Technological trends within the industry, safety and regulatory matters, future economic opportunities and the jointly sponsored International Rental Business Leadership Program were among the key issues addressed by representatives from 36 countries during the Global Rental Alliance’s ninth annual meeting held last month in Las Vegas during The Rental Show 2011, the American Rental Association’s convention and trade show.  

    The purpose of the Global Rental Alliance is to increase the profile of equipment rental worldwide and to build global understanding of the industry. It is a partnership of seven rental associations throughout the world that meet semi-annually and share information on program initiatives throughout the year.  The unity of this group has brought about an increased awareness of overall priorities internationally, adding to the strategic outlook and resources of each association within the Alliance. 

    Global Rental Alliance representatives present in Las Vegas were:

    ·        Michel Petitjean, secretary general, European Rental Association (ERA)

    ·        Kevin McGuinness, chairman; Terry Douris, president; and Graham Arundell, managing director, Hire Association Europe, U. K. (HAE)

    ·        Tom Kimber, board member, Hire Industry Association of New Zealand (HIANZ)

    ·        Mark Scarce, national president; Neil Wallis, past president; Peter Lancken, board member; Phil Newby, chief executive officer, Hire & Rental Industry Association Ltd., Australia (HRIA)

    ·        Wayne Beckett, President; Ed Dwyer, senior vice president, Canadian Rental Association (CRA)

    ·        Hal Roe, chairman of the board; Chris Wehrman, chief executive officer; Kathy Nicoletto, special assistant to the CEO, American Rental Association

    The annual meeting of the Global Rental Alliance provided the opportunity to:

    ·        Share market trend information among the associations and gather a sense of future economic opportunities for all members. Participating organizations are working to develop global benchmarking data among the associations.

    ·        Review the International Rental Business Leadership Program, administered for the Alliance by the ARA Foundation. Two leadership program job shadows were completed in 2010.  Matt Gordon from Centenary Hire in Brisbane, Australia, traveled to Armstrong, British Columbia, Canada, where he participated in a five-week visit hosted by Jim Clipperton of Nor-Val Rental. Brittany Haas of Crown Rental in Rosemount, Minn., spent four weeks at Camden Hire in Camden, Australia, hosted by Mark Scarce. Discussion was held regarding potential opportunities for 2011.

    ·        Discuss technology trends within the industry, safety and regulatory matters, equipment theft and insurance.

    Representatives of the Alliance also welcomed international guests from their countries and throughout the world at the International Reception held in their honor during The Rental Show. The reception was sponsored by Doosan Portable Power and Rental Management magazine.

    About the Global Rental Alliance

    The Global Rental Alliance consists of seven independent equipment rental/hire trade associations that have joined together to increase the understanding and concept of rental worldwide. They include: the Hire Association Europe, U.K. (HAE), Hire and Rental Industry Association Ltd., Australia (HRIA); Hire Industry Association of New Zealand (HIANZ); DLR, France; Canadian Rental Association (CRA); European Rental Association (ERA); and the American Rental Association (ARA), United States. Each organization has as its members, businesses that rent equipment to the general public and suppliers that manufacture equipment that is a part of the member business rental inventory. While inventories differ somewhat within each country, they essentially include equipment rented to the construction, homeowner, and special event/party industries.

    For more information about the Global Rental Alliance or the International Rental Exchange Program, reference the Alliance web site at 


    Kathy Nicoletto, American Rental Association, special assistant to the CEO,; 800-334-2177 or 309-764-2475, ext. 265

  • 22 Jun 2011 10:35 PM | Administrator . (Administrator)

    There is always talk among businesspeople about how price preoccupied and how disloyal customers are these days. Many businesspeople complain that some of their long term customers switch  brands or providers when they are offered only a slightly better deal by their competitor. “Where is the customer’s loyalty?” they cry.

    Guess what?

    I think most businesses are LESS loyal to their customers than their customers are to them!

    How often do you see companies offering a special deal to get new customers or win back old customers when very little has been done to nurture the relationship with the existing customers.

    One of my workshop participants said “I used to be a loyal customer of XYZ retailer until they started having massive sales advertised in the newspaper. They are offering 30% off to people who have never done business with them before while I have been paying full price the whole time and have never received any recognition from them. They are not very loyal to me so why should I be loyal to them?”

    It is very well known that if you approach your telecommunications provider and tell them you have been made an offer by their competition, they will match that price to keep your business. So who are the people on the worst deals? The people who never complain and just continue to do business with that telco. In other words, their truly loyal customers.

    Years ago my wife used to subscribe to MARIE CLAIRE magazine and she always used to renew her subscription when she received the first notice from the publisher asking her to do so. One year she forgot to renew her subscription and she received a letter offering her a make up kit if she renewed. She didn’t respond to that offer and a couple of weeks later came an offer of a make up kit and a voucher to be spent at a well known retail store. We decided to see how much they would offer her if she was “disloyal” and didn’t renew until the last minute and she eventually received over $100 worth of goods to renew. Needless to say, in future years she waited till the last minute to renew and got all the goodies.

    This is ridiculous but it is the norm in the industry. The less loyal you are, the more we will give you.

    Can I propose an alternative that can save money and create loyalty instead of disloyalty? When the loyal customers renew at the first opportunity (which is what the publisher wants), how about sending them a card saying “thank you for renewing, we appreciate your loyalty” and throwing in a make up kit or some other token of appreciation. That way there is an incentive to be loyal rather than to be disloyal and basically, people will do what gets rewarded – works in parenting, works in business.

    I say to my clients that instead of yelling at the people who don’t pay, why don’t you reduce bad debts by recognizing the people who do pay? Get your accounts receivable person to identify all the people who have paid their account on time every month and, at the end of the financial year, send out a card saying “I notice you paid your account on time every month this year. Thanks so much for that. You made my job so much easier. I hope you’ll accept this bottle of wine as my way of saying Happy New Financial Year”.

    Next year when I have 12 bills to pay each month and I am only going to pay six of them on time, yours will be the first bill I’ll pay on time every month. It’s easy to not pay a computer, it’s hard not to pay a person, it’s almost impossible not to pay a person who thanked you for paying last time. $15 spent on wine could save you $15,000 of bad debts. It all depends where you place the focus.

    The word loyalty is bandied about in business with great inaccuracy.

    For example, many companies have “loyalty” programmes like FLY BUYS or Frequent Flyer programmes or “Get your 10th coffee free cards”. Please understand, these are NOT loyalty programmes, they are incentive or, more correctly, bribery programmes. If you spend $17000 on petrol, you can fly to Melbourne. Getting every 10th coffee free is effectively a 10% discount. How can you tell it’s not a loyalty programme? Because when you take away the programme, the customer often leaves too.

    Let me tell you the very important difference between recognition and bribery. It is where it happens in the sales process. Recognition happens AFTER the sale and bribery happens BEFORE the sale.

    Let me give you a couple of examples of recognition that are cheaper and more effective than bribery.

    My financial planner rang me before Melbourne Cup day a few years ago and said he was having a FREE Melbourne Cup sweep for his best clients to thank them for their business. He told me what horse I drew and that there was a big hamper at the office that would be mine if my horse won.

    I didn’t win….but I told about a dozen different people about my financial adviser and I think he picked up a client or two from my recommendation stimulated by the free Melbourne Cup sweep.

    He could have run ten Melbourne Cup sweeps for 240 clients and generated ten times the goodwill. And perhaps he did. I don’t know and I don’t care. All I know is that I felt recognised and I was motivated to tell others about him.

    One of my clients in the optometry has a friend who owns a book shop. Whenever he sells a pair of reading glasses for the first time, and the frames could be anything from $100 to $1000, he sends out a thank you card and a paperback novel he buys from his friend for $5. The card says “Thanks for buying your glasses from us. We really appreciate your business. I hope you’ll accept this book with my compliments and enjoy reading with your new glasses for the first time.”

    The optometrist says he gest lots of word of mouth referrals from the $5 book and those people all pay full price for glasses when they do business with him. What is his competitor doing? BUY ONE, GET ONE FREE which has been decimating profits in the eyecare industry for over 20 years.

    I am not saying that there is anything wrong with having an incentive for new customers to do business with you or for existing customers to do more business with you, just don’t call it a LOYALTY programme.

    It is important to know that people are loyal to people, not companies or incentive programmes. If you want me to be loyal, remember my name, get to know me and ask me about what’s happening in my life when you see me, give me a call to see how my business is going or give me something  that is not linked to me buying from you.

    That’s what creates loyalty!

    The day telcos or airlines or retail stores start spending more on recognition for their existing customers than they do on bribery for potential new customers, that’s the day we will see more customer loyalty in the marketplace, but not before.



    Martin Grunstein’s outstanding results with over 500 Australiasian companies across over 100 industries has made him this country’s most in-demand speaker on customer service. He is available to speak at your next conference or meeting and is contactable on 0296623322 or or you can go to

  • 21 Jun 2011 10:28 AM | Anonymous

    Amendments to the Employment Relations Act 2000 mean that from 1 July 2011 employers are required to retain a signed copy of all employment agreements or current signed terms and conditions of employment.

    Where an employer has provided an employee with an intended agreement the employer must retain the intended agreement even if the employee has not signed it or agreed to the terms and conditions specified. An intended agreement cannot be treated as the parties' employment agreement if the employee has not signed or not agreed to the terms and conditions.

    If the employee does not accept an intended agreement, the employer should enter into good faith negotiations to reach agreement.  If negotiations are unsuccessful, the employer should record what happened and the outcome of the negotiations.  A copy of the intended agreement must be retained on file along with the current terms and conditions of employment, signed or unsigned.

    Employers are required to provide a copy of the agreement on request from their employees.

    From July 1 2011, labour inspectors will be able to seek a penalty against an employer who is in breach of legislation relating to employment agreements, including the requirement for all employers to retain a copy of the intended and current employment agreement or terms and conditions of employment, whether signed or unsigned. Employers will be given seven working days notice of to fix the breach. Where the breach is not remedied the inspector can take a penalty action in the Employment Relations Authority.  Click here for more information. 
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